FAQS and policies

        Below are answers to some of the  the most frequent                questions we get asked. If you don't see your question

answered below, please contact us with your particular

question and we will get back to you as soon as possible.

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Is delivery included and where do you deliver?

Yes, your beach wheelchair rental includes free delivery and pickup to and from your vacation home within our rental area, which includes the Northern beaches (specifically:  Corolla, Duck, Southern Shores), the Central beaches (Kitty Hawk, Kill Devil Hills, Nags Head), and Roanoke Island (Manteo, and Wanchese).

We do not deliver to the 4x4 area or to Hatteras Island.  If you attempt to book in one of the areas to which we don't deliver, your booking will be canceled and your payment refunded.

What is your cancellation policy?

We offer a full refund if you cancel within 30 days of your delivery date, minus a nominal booking fee which is non-refundable.

If your vacation is cancelled due to an unforeseen weather event or cut short due to a mandatory evacuation, we offer a refund for any days you were not able to use your beach wheelchair.

Life happens... if your vacation is cancelled due to an unforeseen event, please call us! 

Do you offer partial
week rental?

While we typically rent for longer periods of 1-2 weeks, we may be able to accommodate your request during the off-peak season (October -April).  During the peak rental season, we only offer full week rentals.  Please reach out to us directly for further information.

Do you have standard wheelchairs or other mobility items?

Yes, OBX Beach Mobility does offer standard wheelchairs as an add-on to a beach wheelchair rental.  Be sure to choose STANDARD wheelchair at checkout for this option! 

At this time, we do not offer chair lifts or motorized wheelchairs.

 
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